Last modified: April 13, 2023;
This policy describes the types of information we may collect from you or that you may provide when you visit any of our family of websites, including, www.lakewoodchurch.com; www.joelosteen.com; www.joelosteen.ca; www.victoriaosteen.com; www.lisaosteencomes.com; www.paulosteen.com; www.iglesialakewood.com; GenerationHopeProject.com; www.joelosteen.com.au ; www.m3missions.com; and any other website owned or operated by us, (collectively our "Website") and our practices for collecting, using, maintaining, protecting and disclosing that information. This policy also applies to information we collect:
Our Website and Application are not intended for children under 18 years of age. If you are under 18, you may use the Website and Application only with the involvement of a parent or guardian. No one under age 18 may provide any personal information to us or on the Website or Application. We do not knowingly collect personal information from children under 18 on our Website and Application. If you are under 18, do not use or register, make any purchases, or use any of the interactive or public comment features on this Website or the Application, or provide any information about yourself to us, including your name, address, telephone number, e-mail address or user name you may use. If we learn we have collected or received personal information from a child under 18 on our Website or Application without verification of parental or guardian consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us firstname.lastname@example.org or in Canada email@example.com.
We collect several types of information from and about users of our Website and Application, including information:
We collect this information:
The information we collect on or through our Website and Application may include:
As you navigate through and interact with our Website or Application, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions and patterns, including:
The information we collect automatically is statistical data and does not include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and Application and to deliver a better and more personalized service, including by enabling us to:
Occasionally a user's behavior within our family of websites will trigger an automated response or series of responses that is designed to help the user further engage with our ministry or ministries.
The technologies we use for this automatic data collection may include:
We do not control these third parties' tracking technologies or how they may be used. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI's website.
When you contact us by mail, telephone, or other means to support us through donations, attend events, access our products, programs or services, or otherwise communicate with us, we collect:
We use information that we collect about you or that you provide to us, including any personal information:
We will never sell your personal information to anyone.
We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.
As a general rule, all information about our supporters and others who access our programs, products and services is held by us in strict confidence and, except in limited circumstances, is not disclosed to anyone without the consent of the individual to which it pertains, or as otherwise required or permitted by law.
Each of the Joel Osteen Ministry affiliates (including Joel Osteen Ministries, Canada, and Joel Osteen Ministries, Australia) offers its programs, products and services in affiliation with Joel Osteen Ministries and Lakewood Church. Many of the affiliates’ administrative functions and certain other services are performed on their behalf by Joel Osteen Ministries and Lakewood Church and accordingly personal information collected by such affiliates will be disclosed and transferred to Joel Osteen Ministries and Lakewood Church in the United States for these purposes.
Notice Regarding Location of Records and Service Providers:
Electronic records for Joel Osteen Ministries, and Joel Osteen Ministries, Canada and their international affiliates, are transferred to and maintained in the United States by Lakewood Church. Lakewood Church uses suppliers and service providers in the United States to perform services on its behalf. When sharing information with third-party service providers we have measures in place to assure us that your information will be protected and handled in accordance with this policy. While located in the United States, your personal information will be subject to local laws, which may be less protective of your personal information than Canadian law, and it may be accessible to law enforcement and national security authorities. If you have questions about the collection, use, disclosure or storage of personal information by service providers please contact our Privacy Officer at firstname.lastname@example.org or in Canada at email@example.com.
We offer our programs and services in a common mission with our international affiliates within the Joel Osteen Ministries group, including Joel Osteen Ministries, Canada and Joel Osteen Ministries, Australia. Personal information of users of our Website outside of Canada and the United States may, unless you request otherwise, be shared with our international affiliates if their activities are more closely matched to your needs and requirements.
You do have choices about how we use and disclose your information. You may withdraw your consent at any time, and will no longer process or retain your information, subject to any applicable contractual or legal requirements. If you do not want your information used or shared in accordance with this notice:
If you would like to request that we review, update, correct, or change your personal information, you may do so by:
Please note: we cannot delete your personal information except by also deleting your user account. We may not accommodate a request to delete or change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.
For any other requests to access or review your information, please contact firstname.lastname@example.org
We only retain your information for as long as it is needed to fulfill the purposes for which it was collected, or as otherwise required by law (for example, to meet retention requirements under tax law).
We have implemented measures to help secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. All information you provide to us is stored either on our secure servers behind firewalls or cloud storage provided by a third party hosting company. Any payment transactions will be encrypted during transition.
The safety and security of your information also depends on you. Where we have given or you have chosen a password for access to certain parts of our Website or Application, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. And, we urge you to be careful about giving out private or any personal information in public areas of the Website like Pray Together, comments sections or message boards. The information you share in public areas may be viewed by any user of the Website.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website or Application. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.
Our Application does not pull contact information, friends’ lists, contacts’ lists or check-ins.
Our Application does collect precise information about the location of your mobile device if you allow the Application to gather such information. We use your location information to provide requested location services, to connect you to local broadcast listings and/or to help you find a local church in your area. If you choose not to allow the Application to gather such information, you have the option to manually enter a zip/postal code. We also collect crash analytics data.
Joel Osteen Ministries
3700 Southwest Freeway
Joel Osteen Ministries, Canada’s Privacy Officer is accountable for the privacy practices of Joel Osteen Ministries, Canada. If you have a question or a complaint about our collection, use, or disclosure of your personal information, please contact our Privacy Offer at email@example.com or by mail at:
Joel Osteen Ministries, Canada
PO Box 9000
Vancouver, BC V6B 4E2
If you would like to make a complaint about the privacy of your data to a regulatory body, you can contact the Office of the Privacy Commissioner at (toll-free) 1-800-282-1376.